Shipping policy

Shipping & Delivery Policy

At Amaanah Allure, we aim to process and dispatch all orders promptly and securely, ensuring your abayas arrive in excellent condition.

Shipping Services

We use Royal Mail for our UK deliveries and offer the following shipping options at checkout:

Delivery Service	Estimated Delivery Time
Royal Mail Tracked 48	Usually 2–3 working days
Royal Mail Tracked 24	Usually 1–2 working days
Royal Mail Special Delivery Guaranteed by 1pm	Next working day by 1pm, subject to Royal Mail’s terms and eligible destinations

Delivery estimates apply from dispatch, not from the date an order is placed.

Order Processing & Dispatch

We aim to process and dispatch orders as quickly as possible.

Orders placed on weekends or bank holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Special Delivery Guaranteed by 1pm

For customers requiring urgent delivery, we offer Royal Mail Special Delivery Guaranteed by 1pm.

Orders must be dispatched before the applicable Royal Mail collection deadline to qualify for next-working-day delivery.

Saturday delivery is not automatically guaranteed and may require a separate Saturday delivery service.

Certain UK destinations may have different delivery guarantees or restrictions.

Delivery Delays

While we aim to meet the advertised delivery times, Royal Mail Tracked 24 and Tracked 48 are not guaranteed delivery services.

Delivery times may be affected by adverse weather, bank holidays, postal disruptions or other circumstances beyond our control.

If your parcel is delayed or missing, please contact us so we can investigate with Royal Mail.

Your statutory rights regarding delivery remain unaffected.

Delivery Address & Failed Deliveries

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your address, please contact us immediately. We cannot guarantee changes once an order has been processed or dispatched.

If Royal Mail is unable to deliver your parcel, please follow the instructions provided on your tracking information or delivery notification.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive, please contact us with your order number so we can investigate and arrange an appropriate resolution.

Where we arrange delivery, responsibility for the goods generally remains with Amaanah Allure until they are delivered into your physical possession or that of a person you have identified to receive them, in accordance with UK consumer law.

Contact Us

For shipping enquiries, delivery concerns or assistance with tracking your order, please contact Amaanah Allure through the contact page provided on our website.